Cookie Policy

Last updated: 04/06/2026

This Cookie Policy explains how InstallerMate uses cookies and similar technologies on our website, app/dashboard, quote widgets, installer directory, company profile pages and related services.

This policy applies to visitors, driveway companies, installers, account users, homeowners and customers who use InstallerMate or submit quote requests through the platform.

You should read this Cookie Policy alongside our Privacy Policy, which explains how we collect, use and protect personal information.

1. Who we are

InstallerMate is operated by InstallerMate.

Our contact details are:

  • Website: https://installermate.com
  • App / dashboard: https://app.installermate.com
  • Email: info@installermate.com

2. What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve performance, remember preferences and provide information to website owners.

Cookies can be set by the website you are visiting, or by third-party services used by that website.

Similar technologies may also be used, such as tracking pixels, scripts, tags, web beacons, local storage, session storage and device identifiers. In this policy, when we refer to cookies, we also include these similar technologies where relevant.

3. Why we use cookies

InstallerMate may use cookies and similar technologies to:

  • Make the website, app, dashboard and quote widget work properly.
  • Keep users logged in securely.
  • Protect accounts, forms and widgets from misuse.
  • Remember user preferences and settings.
  • Support subscription, billing and account functionality.
  • Allow driveway companies to manage enquiries in the dashboard.
  • Allow homeowners to submit quote requests through widgets or directory pages.
  • Understand how visitors use our website.
  • Improve page performance, user experience and platform reliability.
  • Measure marketing performance where permitted.
  • Detect technical errors, abuse, spam or security issues.

4. Types of cookies we use

The cookies we use may fall into the following categories:

  • Strictly necessary cookies — needed for the website, dashboard, quote widget or security features to work.
  • Functional cookies — used to remember settings or improve the user experience.
  • Analytics cookies — used to understand how people use InstallerMate and improve the platform.
  • Performance cookies — used to measure speed, errors and technical performance.
  • Marketing cookies — used to measure or support advertising and marketing activity, where used.
  • Third-party cookies — set by external services we use, such as payment, analytics, security, email, video or embedded tools.

5. Strictly necessary cookies

Strictly necessary cookies are required for InstallerMate to work properly. These cookies may be used without asking for your consent, because the service cannot function properly without them.

These cookies may be used to:

  • Keep you logged in to your InstallerMate account.
  • Maintain dashboard sessions.
  • Process secure forms.
  • Remember basic security settings.
  • Prevent spam, abuse or unauthorised access.
  • Support checkout, subscription or billing flows.
  • Enable the quote widget to function correctly.
  • Remember cookie consent choices.

If you block strictly necessary cookies, parts of InstallerMate may not work correctly.

6. Functional cookies

Functional cookies help improve the experience of using InstallerMate. They may remember settings such as interface choices, preferences, selected options or previously entered non-sensitive details.

Functional cookies may help:

  • Remember dashboard display preferences.
  • Remember widget settings during a session.
  • Improve form behaviour.
  • Provide a smoother user experience.

Depending on how they are used, some functional cookies may require consent.

7. Analytics cookies

Analytics cookies help us understand how people use InstallerMate. They may tell us which pages are visited, how visitors move around the site, which pages perform well, where visitors come from and where users may experience problems.

Analytics may be used to:

  • Improve website content.
  • Understand how people find InstallerMate.
  • Improve navigation and layout.
  • Measure feature usage.
  • Find and fix issues.
  • Improve the installer and homeowner experience.

Where analytics cookies are not strictly necessary, we will seek consent where required.

8. Performance and security technologies

We may use cookies or similar technologies to monitor website performance, detect errors, protect accounts, prevent spam and improve security.

These technologies may collect information such as:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Pages accessed.
  • Time and date of activity.
  • Error logs.
  • Security signals.

Some of these technologies may be necessary to provide a secure and reliable service.

9. Marketing cookies

InstallerMate may use marketing cookies or similar technologies to understand the effectiveness of our marketing activity, measure campaigns, avoid showing irrelevant adverts or improve future advertising.

Marketing cookies may be set by us or by third-party platforms where we use advertising or tracking services.

Marketing cookies are not essential. Where required, we will only use them with your consent.

10. Cookies in the InstallerMate dashboard

The InstallerMate dashboard may use cookies to allow driveway companies to log in, manage their account, configure the quote widget, view enquiries, update company details, manage services and access subscription features.

Dashboard cookies may be used to:

  • Authenticate account users.
  • Keep users logged in securely.
  • Protect the dashboard from unauthorised access.
  • Remember account or interface settings.
  • Support subscription and plan management.
  • Manage dashboard sessions.

Without these cookies, the dashboard may not work properly.

11. Cookies in the quote widget

InstallerMate quote widgets may be embedded on driveway company websites. These widgets may use cookies or similar technologies to function, process form interactions, support security, prevent spam, improve usability and submit quote requests.

Quote widget technologies may help:

  • Load the widget correctly.
  • Open or close the quote form.
  • Process form steps.
  • Generate a guide price.
  • Submit quote request details.
  • Protect against spam or misuse.
  • Send enquiries to the correct driveway company.

Where a driveway company adds the InstallerMate widget to its own website, that company may also need to explain the widget and any relevant cookies in its own privacy or cookie information.

12. Cookies on installer directory pages

InstallerMate directory pages and installer profile pages may use cookies to improve browsing, measure page usage, support quote request forms, prevent misuse and understand which pages are useful to homeowners.

These pages may include links to driveway company websites or external services. Those third-party websites may use their own cookies and privacy practices.

13. Third-party services

We may use third-party services that set cookies or similar technologies. These may include services for:

  • Website hosting.
  • Analytics and reporting.
  • Payment processing.
  • Security and spam prevention.
  • Email delivery.
  • Customer support.
  • Embedded content.
  • Advertising or marketing measurement.

These third parties may process information according to their own privacy and cookie policies. We do not control all cookies set by third-party services.

14. Payment and billing cookies

If you subscribe to InstallerMate or manage billing, third-party payment providers such as Stripe may use cookies or similar technologies to process payments securely, prevent fraud, manage checkout sessions and support subscription billing.

These cookies are usually needed to provide secure payment and billing functionality.

15. Email and enquiry tracking

InstallerMate may send service emails, account emails, billing messages, enquiry notifications and support replies.

Some email systems may use tracking technologies such as pixels or link tracking to understand whether emails are delivered, opened or clicked. Where used, this helps us monitor deliverability, improve support and ensure important messages are working correctly.

Marketing emails may include unsubscribe options where applicable.

16. Local storage and session storage

InstallerMate may use local storage or session storage in your browser. These technologies can store information on your device in a similar way to cookies.

They may be used to:

  • Remember temporary form progress.
  • Support dashboard functionality.
  • Improve widget behaviour.
  • Remember display settings.
  • Support security or account features.

The same general principles in this Cookie Policy apply to local storage and session storage where relevant.

17. How long cookies last

Cookies may last for different lengths of time:

  • Session cookies last only while your browser is open and are deleted when you close it.
  • Persistent cookies remain on your device for a set period or until you delete them.

The length of time a cookie stays on your device depends on its purpose and settings. Some cookies may last only minutes, while others may last days, months or longer.

18. Consent for cookies

Where required, InstallerMate will ask for your consent before using non-essential cookies or similar technologies.

Consent should be freely given, specific, informed and based on a clear positive action. This means you should be given clear information about the cookies and a genuine choice where consent is required.

Strictly necessary cookies do not usually require consent because they are needed to provide the service.

19. Managing your cookie choices

Where we provide cookie controls, you can use them to accept, reject or manage non-essential cookies.

You can also control cookies through your browser settings. Most browsers allow you to:

  • See what cookies are stored.
  • Delete cookies.
  • Block cookies from specific websites.
  • Block third-party cookies.
  • Block all cookies.
  • Clear cookies when the browser closes.

If you block all cookies, parts of InstallerMate may not work properly, especially login, dashboard, checkout, quote widget and form features.

20. Browser controls

You can usually find cookie controls in your browser settings under privacy, security or site settings.

The exact steps depend on your browser and device. Common browsers include Chrome, Safari, Firefox, Edge and mobile browsers.

Deleting or blocking cookies may remove saved preferences and may require you to log in again.

21. Do Not Track and similar signals

Some browsers or devices may offer “Do Not Track” or similar privacy signals.

There is not always a common technical standard for how websites should respond to these signals. Where legally required or technically supported, we will respect applicable privacy choices.

22. Cookies and personal information

Some cookies and similar technologies may involve the processing of personal information, such as online identifiers, IP addresses, account IDs, device information or usage data.

Where cookies involve personal information, our use of that information is also covered by our Privacy Policy.

You can read our Privacy Policy here: https://installermate.com/privacy-policy

23. Cookies used by driveway company websites

If you use an InstallerMate quote widget on a driveway company’s own website, that website may use its own cookies as well as any cookies or technologies connected with the InstallerMate widget.

InstallerMate is not responsible for cookies set by a driveway company’s own website, theme, plugins, hosting provider, analytics tools or marketing tools.

You should check the cookie policy and privacy information of the website you are visiting.

24. Cookies used by external websites

InstallerMate may link to external websites, including driveway company websites, payment pages, support tools or third-party services.

External websites may use their own cookies and similar technologies. We are not responsible for the cookie practices of external websites.

25. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, technology, legal requirements or platform features.

The latest version will be published on this page with an updated “Last updated” date.

26. Contact us

If you have any questions about this Cookie Policy or how InstallerMate uses cookies and similar technologies, please contact us:

Email: info@installermate.com
Website: https://installermate.com